Page 45 - 서울시120다산콜재단 최종보고서 이북용
P. 45

(16) SOURCE  김현정  2013,  콜센터  상담사의  인성역량검사  개발  및  감정부조화  조절  프로그램
              효과
          (17) 최인옥.  (2011).  과업갈등이  조직의  응집력에  미치는  영향:  관계갈등의  매개효과와  신뢰의
              조절효과.  대한경영학회지,  24(4),  1961-1977.
          (18) Associate  for  Talent  Development[ATD].  (2017).  Microlearning  :  Delivering
              bite-sized  knowledge.  Atd  press.
          (19) Garrison,  D.  R.  (2009).  Communities  of  inquiry  in  online  learning.  In
              Encyclopedia  of  Distance  Learning,  Second  Edition  (pp.  352-355).  IGI  Global.
          (20) Jehn,  K.  A.,  &  Bendersky,  C.  (2003).  Intragroup  conflict  in  organizations:  A
              contingency  perspective  on  the  conflict-outcome  relationship.  Research  in
              organizational  behavior,  25,  187-242.
          (21) Hug,  T.  (2005,  May).  Micro  Learning  and  Narration.  Exploring  possibilities  of
              utilization  of  narrations  and  storytelling  for  the  designing  of"  micro  units"  and
              did  actical  micro-learning  arrangements.  In  fourth  Media  in  Transition
              conference  (Vol.  6,  No.  8).
































                                         -  89  -
   40   41   42   43   44   45