Page 4 - 서울시120다산콜재단 최종보고서 이북용
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[표 3-28] 개인 역량 개발 위해 이수하고 싶은 교육과정 결과 (문항 16) ····································· 54
그림 목차
[표 3-29] 2020년 경험한 온라인 교육 참여방식 결과 (문항19) ····································· 56
[표 3-30] 온라인 교육의 장점 결과 (문항20) ····································· 56
[표 3-31] 온라인 교육의 문제점 결과 (문항21) ····································· 57
[그림 3-1] 2020년 12월 기준 서울시120다산콜재단 근속기간별 인원 분포도 ··································· 29
[표 3-32] 선호하는 온라인 교육 참여방식 결과 (문항 22) ····································· 57
[그림 3-2] 2020년 12월 기준 서울시120다산콜재단 연령대별 인원 분포도 ··································· 30
[표 3-33] 2021년 교육과정에 대한 기대 및 서술형 의견 (문항23) ····································· 58
[그림 3-3] 2020년 12월 기준 서울시120다산콜재단 남녀성별 분포 ··································· 30
[표 3-34] 집단 심층면접 대상자 ····································· 59
[그림 3-4] 2020년 12월 기준 서울시120다산콜재단 직급 분포도 ··································· 31
[표 3-35] 집단 심층면접 전화상담 A그룹 의견 ····································· 59
[그림 3-5] 서울시120다산콜재단 2020년 상담항목별 종합 점검 결과 ··································· 40
[표 3-36] 집단 심층면접 지원업무 그룹 의견 ····································· 60
[그림 3-6] 학습자 교육 자발성/교육 이해도/교육 필요성 항목 결과 (문항 1,2,3) ··································· 44
[표 3-37] 집단 심층면접 파트장 그룹 의견 ····································· 61
[그림 3-7] 교육환경 적합성/학습장비 지원 만족도 결과 (문항 5,6) ··································· 46
[표 3-38] 집단 심층면접 팀장 그룹 의견 ····································· 61
[그림 3-8] 교육내용의 적합성 결과 (문항 7) ··································· 47
[표 3-39] 집단 심층면접 전화상담 B그룹 의견 ····································· 62
[그림 3-9] 업무수행 및 역량강화를 위한 교육훈련을 위해 필요한 점의 키워드 ··································· 48
[표 3-40] 1:1 Interview 대상자 ····································· 63
[그림 3-10] 교육 현업 활용도 결과 (문항9) ··································· 49
[표 3-41] 수어상담 인터뷰 결과 ····································· 63
[그림 3-11] 업무수행에 도움 된 교육과정 키워드 ··································· 51
[표 3-42] GIS/SNS 상담 인터뷰 결과 ····································· 63
[그림 3-12] 개인역량 개발을 위한 선택과정 참여의사 결과 (문항15) ··································· 54
[표 3-43] 문자상담 인터뷰 결과 ····································· 64
[그림 3-13] 온라인 교육과정 만족도 결과 (문항17,18) ··································· 55
[표 3-44] 외국어상담 인터뷰 결과 ····································· 64 [그림 4-1] 중장기 교육훈련 목표 ··································· 75
[표 3-45] 챗봇상담 인터뷰 결과 ····································· 65 [그림 4-2] 중장기 교육훈련 체계 ··································· 76
[표 4-1] 직무, 직급, 부서별 중장기 교육이수 체계도 ····································· 78
