Page 4 - 서울시120다산콜재단 최종보고서 요약본

[표 3-28] 2021년 직무수행에 필요한 교육 (문항13) ····································· 45
그림 목차
[표 3-29] 교육이해도를 성과에 반영하는 것에 대한 의견 (문항14) ····································· 46
[표 3-30] 개인 역량 개발 위해 이수하고 싶은 교육과정 설문 결과 (문항 16) ····································· 47
[표 3-31] 온라인 교육과정의 시간 및 전반적 만족도 설문 결과 (문항 17,18) ····································· 48
[그림 4-1] 중장기 교육훈련 목표 ··································· 64
[표 3-32] 2020년 경험한 온라인 교육 참여방식 설문 결과 (문항19) ····································· 48
[그림 4-2] 중장기 교육훈련 체계 ··································· 65
[표 3-33] 온라인 교육의 장점 설문 결과 (문항20) ····································· 48
[표 3-34] 온라인 교육의 문제점 설문 결과 (문항21) ····································· 49
[표 3-35] 선호하는 온라인 교육 참여방식 결과 (문항 22) ····································· 49
[표 3-36] 2021년 교육과정에 대한 기대 및 서술형 의견 (문항23) ····································· 50
[표 3-37] 집단 심층면접 대상자 ····································· 51
[표 3-38] 집단 심층면접 그룹별 결과 요약 ····································· 52
[표 3-39] 1:1 Interview 대상자 ····································· 54
[표 3-40] 수어상담 인터뷰 결과 ····································· 54
[표 3-41] GIS/SNS 상담 인터뷰 결과 ····································· 54
[표 3-42] 문자상담 인터뷰 결과 ····································· 55
[표 3-43] 외국어상담 인터뷰 결과 ····································· 55
[표 3-44] 챗봇상담 인터뷰 결과 ····································· 56
[표 4-1] 직무, 직급, 부서별 중장기 교육이수 체계도 ····································· 67